Frequently Asked Questions

Got a question? Dive into our quick answers for the most common ones, covering everything from our product design methods to billing and shipping. If you still can’t find what you’re looking for, no worries—just reach out! We’re thrilled to help with any questions you have.

Как я могу оформить заказ на изготовление металлических изделий на заказ?

Вы можете отправить свой макет по электронной почте или загрузить его через форму обратной связи на нашем сайте. После получения вашего макета мы уточним детали, предоставим расценки и приступим к производству после вашего одобрения.

Каков минимальный объем заказа на изготовление металлических изделий на заказ?

We have no minimum order quantity for custom metal crafts – order as few as 1 piece! Factory direct with free artwork.

Сколько времени занимает изготовление и отправка металлических изделий на заказ?

Standard production time is 10-15 days for normal pins, with shipping times depending on your location. Rush orders are available. And for complex fantasy pins, One month for enamel+print sample, three months for mass-production.

Вы осуществляете доставку по всему миру?

Yes, we offer worldwide shipping for all custom metal crafts, including to North America, Europe, Asia, Australia, and beyond. Shipping is fast and reliable, with options tailored to your needs.

Могу ли я внести изменения в свой индивидуальный дизайн изделия из металла после оформления заказа?

Конечно — незначительные изменения в дизайне вносятся бесплатно до начала производства. За существенные изменения после утверждения дизайна может взиматься небольшая плата в зависимости от этапа производства. Рекомендуем внимательно проверить бесплатный цифровой макет, чтобы избежать задержек. Наша цель — сделать так, чтобы ваши индивидуальные значки получились идеальными!

Как я могу отследить свой заказ?

Once your orders ship, we’ll email you a tracking number immediately. You can track your package in real-time via major carriers like FedEx or UPS. We ensure secure, protected shipping so your order arrives in perfect condition.

Можно ли получить образец моего индивидуального изделия перед запуском серийного производства?

Yes, we highly recommend ordering a pre-production sample to check quality, colors, and details firsthand. There’s a small sample fee (which is deducted from your full order), ensuring you’re 100% satisfied before we proceed with bulk custom enamel pins.

Какие способы оплаты доступны?

We accept PayPal and bank transfers. You can pay 50% upfront and 50% before shipping, for small pins we need full payment is required before production begins.

Как добиться точного совпадения цветов в моем дизайне?

We use the professional Pantone Color Matching System (PMS) for precise color accuracy on your custom enamel pins. Provide your Pantone codes during design submission, and we’ll match them closely. You can download a free digital Pantone color guide for reference – our team ensures vibrant, exact results every time.

Какие варианты доставки доступны?

We partner with trusted express carriers like FedEx and UPS for fast, reliable global delivery of your custom enamel pins. Options include standard and expedited shipping – we’ll recommend the best based on your location and timeline for safe arrival.

Какова политика возврата бракованных изделий, изготовленных на заказ?

If there’s any quality issue with your products (which is rare due to our strict checks), we offer full refunds or free remakes. Contact us within a few days of receipt with photos, and we’ll resolve it quickly to your satisfaction.

Как упаковываются штифты?

Each pin is individually packaged in protective polybags, PVC bags, or bubble wrap by default to prevent scratches during shipping. Upgrade to premium options like velvet boxes or custom backing cards for gifting or branding – just let us know!

Do you offer free design services for custom metal crafts?

Yes! We provide free professional artwork and design services with unlimited revisions. Our in-house team can turn your rough sketch, idea, or logo into a stunning custom enamel pin design at no extra cost.

Can I reorder the same design later?

Reordering is easy! We store your design files and molds for up to 3 years, so future orders of the same custom enamel pins have no additional setup or mold fees. Perfect for ongoing branding or events.

Do you have bulk discounts for large quantity orders?

Yes, we provide attractive discounts for bulk orders (e.g., over 1,000 pieces often include waived setup fees). The larger the quantity, the better the pricing – contact us for a custom quote on your enamel pins!