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Frequently Asked Questions

Got a question? Dive into our quick answers for the most common ones, covering everything from our product design methods to billing and shipping. If you still can’t find what you’re looking for, no worries—just reach out! We’re thrilled to help with any questions you have.

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How can I place an order for custom metal crafts?

You can submit your design via email or upload it through our website – Contact form. After receiving your design, we’ll confirm the details, offer a quote, and begin production once you approve.

We have no minimum order quantity for custom metal crafts – order as few as 1 piece! Factory direct with free artwork.

Standard production time is 10-15 days for normal pins, with shipping times depending on your location. Rush orders are available. And for complex fantasy pins, One month for enamel+print sample, three months for mass-production.

Yes, we offer worldwide shipping for all custom metal crafts, including to North America, Europe, Asia, Australia, and beyond. Shipping is fast and reliable, with options tailored to your needs.

Absolutely – minor design changes are free before production starts. For major revisions after approval, there may be a small fee depending on the stage. We recommend reviewing your free digital proof carefully to avoid delays. Our goal is to ensure your custom pins turn out perfectly!

Once your orders ship, we’ll email you a tracking number immediately. You can track your package in real-time via major carriers like FedEx or UPS. We ensure secure, protected shipping so your order arrives in perfect condition.

Yes, we highly recommend ordering a pre-production sample to check quality, colors, and details firsthand. There’s a small sample fee (which is deducted from your full order), ensuring you’re 100% satisfied before we proceed with bulk custom enamel pins.

We accept PayPal and bank transfers. You can pay 50% upfront and 50% before shipping, for small pins we need full payment is required before production begins.

We use the professional Pantone Color Matching System (PMS) for precise color accuracy on your custom enamel pins. Provide your Pantone codes during design submission, and we’ll match them closely. You can download a free digital Pantone color guide for reference – our team ensures vibrant, exact results every time.

We partner with trusted express carriers like FedEx and UPS for fast, reliable global delivery of your custom enamel pins. Options include standard and expedited shipping – we’ll recommend the best based on your location and timeline for safe arrival.

If there’s any quality issue with your products (which is rare due to our strict checks), we offer full refunds or free remakes. Contact us within a few days of receipt with photos, and we’ll resolve it quickly to your satisfaction.

Each pin is individually packaged in protective polybags, PVC bags, or bubble wrap by default to prevent scratches during shipping. Upgrade to premium options like velvet boxes or custom backing cards for gifting or branding – just let us know!

Yes! We provide free professional artwork and design services with unlimited revisions. Our in-house team can turn your rough sketch, idea, or logo into a stunning custom enamel pin design at no extra cost.

Reordering is easy! We store your design files and molds for up to 3 years, so future orders of the same custom enamel pins have no additional setup or mold fees. Perfect for ongoing branding or events.

Yes, we provide attractive discounts for bulk orders (e.g., over 1,000 pieces often include waived setup fees). The larger the quantity, the better the pricing – contact us for a custom quote on your enamel pins!